matcheez.com- FAQ FAQ- Frequently Asked Questions about our matching family clothing...


Who is matcheez.com?
Why would our family want to dress alike?
What size should I order?
What is a Family Clothing Consultant?
Is online ordering secure?
Do I have to register?
How do I order?
What is your return/exchange policy?
Do you offer custom services?
I can't find the matching family outfits that I want. Can you help me?
How do I pay for my order?
Why does my billing address need to be verified?
How much is shipping?
How can our family picture appear in your gallery?
Can I request a printed catalog of your matching family clothing?
I still have questions. How do I contact you?
matching family clothing


Who is matcheez.com?


As a unique, online clothing shop, matcheez.com sells matching family clothing, twins' and siblings' styles, matching mother daughter dresses, father and son outfits, couples' shirts, coordinating doll clothes and more.  We specialize in coordinating outfits in sizes from infants' newborn size through adults' size 6XL! Our online store is open 24 hours a day, 365 days a year. Your purchase of matching clothing is only a few clicks away.

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Why would our family want to dress alike?


Get into the family spirit!  It can be fun and practical to dress alike. Matching outfits help keep track of your children at the zoo, on field trips, during vacations or on other outings. Family portraits look better when everyone co-ordinates their clothing. Little girls love to get matching doll outfits for their birthdays. School clubs and teams can show their school spirit by dressing alike. Holidays and family events like Easter Sunday, Christmas morning, engagements, family reunions and weddings provide the perfect opportunity to dress in matching clothing.  Whatever  reason inspires you, let matcheez.com help you show your family unity to the world.

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What size should I order?


At matcheez.com family clothing store, we want you to be happy with your purchase of matching outfits so we have provided sizing information for many of our styles to ensure an accurate and comfortable fit. Please remember that 100% cotton shirts will shrink after washing. If you prefer a looser fit, you may wish to order a larger size. Unless otherwise specified in the product description, general sizing guidelines are as follows:

MATCHING T-SHIRTS
Youth Unisex Sizes
T-Shirt size
XS
Small
Medium
Large
XL
approximate size
2-4
6-8
10-12
14-16
18-20

Adult Unisex Sizes
T-Shirt size
XS
Small
Medium
Large
XL
approximate chest size
30"-32"
34"-36"
38"-40"
42"-44"
46"-48"
T-Shirt size
2XL
3XL
4XL
5XL
6XL
approximate chest size 50"-52" 54"-55" 57"-58"
60"-61"
63"-64"

MATCHING MOTHER DAUGHTER CLOTHING
Juniors' sizing is a youthful fit that is intended for young women who prefer a snugly fitting garment. Hip and bust measurements are proportionatey smaller and shoulder to waist length is shorter than in our Misses' shirts. Misses' sizes fit women of average height and figure proportions. Ladies' shirts are shorter and more fitted than our Adults' shirts. Most women find that they wear one size larger in Ladies' style tees than in Adults' Unisex T-shirts. Bust and chest measurements should be taken under the arms and around the fullest part of the bust or chest.

A woman who wears a size 8-10 will generally prefer to wear an Adults' Small, a Ladies' Medium, or a Juniors' XL.

matching family outfits matching family clothing matching family T-shirts

Girls' Sizes
T-Shirt size
XS
Small
Medium
Large
XL
approximate size
2-4
6-8
8-10
10-12
12-14

Juniors' Sizes
T-shirt size
Small
Medium
Large
XL
2XL
3XL
equivalent Juniors' size
3
5
7
9
11
13

Ladies' Sizes
T-shirt size
XS
Small
Medium
Large
XL
2XL
3XL
equivalent Misses' size
2-4
6-8
8-10
10-12
14-16
18-20
20-22

MOTHER DAUGHTER MATCHING BRACELETS
Our matching mother daughter bracelets are sized by inches rather than ages since wrist measurements vary from individual to individual. First, decide whether you wish your bracelet to fit loosely or snugly. Then take a piece of string or yarn and wrap it around your wrist to fit comfortably. Cut the string. Measure the length of string with a ruler. This is the size you should purchase. If you find that you need a size larger than we offer, we can have one custom made to your length.

MATCHING DOLLS' CLOTHING
We offer matching dolls' clothing in four popular sizes. Our 16" doll clothes are designed to fit a 16" Cabbage Patch Kids® doll. Our 18" doll clothes fit most American Girl® and Götz® dolls. Our 20" doll clothes fit most Original Cabbage Patch Kids® dolls. Our 24" doll clothes fit the My Twinn® doll.

MATCHING DOGGY STYLES
T-shirt size
XS
Small
Medium
Large
XL
2XL
approximate weight
0-4 lbs
5-10 lbs
11-23 lbs
24-45 lbs
46-70 lbs
71+ lbs

If you have questions about selecting the best size for a particular garment, please ask our customer service department.

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What is your return policy?


We are happy to offer an in-store credit for all returns. Clothing must be returned in new, unworn condition. Clothing which is no longer in sellable condition (including clothing with food stains, cigarette smoke odors, or rips and tears) will not be accepted. Shipping charges are non-refundable. Please send returns to: MATCHEEZ DOT COM LLC, ATTN RETURNS DEPT, PO BOX 41, AMERICAN FORK UT 84003-0041. Returns must be postmarked within 7 days of delivery. Personalized items and custom orders may not be returned. The customer is responsible for all shipping charges incurred as a result of a return.

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What is a Family Clothing Consultant?


A Family Clothing Consultant is an independent distributor who sells matcheez.com's matching family clothing lines through home parties, also known as "Show & Tell"s. To find out how you can make money in your spare time, email us for information on becoming a Family Clothing Consultant.

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Is online ordering secure?


Our robust security and privacy measures give you peace of mind when ordering matching family clothing online. You can feel secure shopping online with matcheez.com. We are PayPal verified. Please take a moment to review our Privacy Policies.

 

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Do I have to register?


Visitors may browse our web site and online catalog of matching family clothing without registering. Registration is required for checkout. Registration is free and provides valuable benefits to our customers including announcements of new matching clothing lines, special offers, advanced notice of sales and our newsletter. Each newsletter is filled with tips for raising great families. Customers may choose to opt out of our newsletter.

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How do I order?


Browsing our online catalog of matching family clothing  is simple and fun:
  1.  Click on a category such as "Mother & Daughter" outfits.
  2.  Select the item you wish to purchase by clicking on the preview picture.
  3.  You can view individual items and prices by selecting a color and then a size.

Purchasing from matcheez.com is easy and secure:
  1. You may add an item to your matcheez.com shopping bag by clicking on the "add to bag" icon. Your total cost will be shown in the shopping bag summary near the right hand side of the screen.
  2. Use the drop down menu to select a different size of the same item.
  3. Add or remove items from your shopping bag by using the + and - buttons.
  4. Select the "CHECKOUT" button to pay for your purchases.
  5. If you need a break from shopping, your matching family clothing items will be in your bag waiting for you when you return to our site!
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Do you offer custom services?


For the ultimate matching family clothing experience, simply select the styles and sizes of shirts you want and we will screen print one or both sides with your original design. We'll even waive the set-up fee for larger orders. We also offer custom embroidery services on many items.  Custom orders may not be exchanged or returned. Please contact customer service for more information.

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I can't find the matching family outfits that I want. Can you help me?


Try our search feature at the top right corner of our catalog. If the outfits are for a gift, consider a matcheez gift certificate. If you still need help, just send our customer service department an email describing the clothing items you need to locate.

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How do I pay for my order?


We accept money orders, cashier's checks and personal checks by mail. Mail-orders may require an additional 7-10 days processing time. For fastest service, order online using Visa, MasterCard, Discover, American Express or eCheck payments via PayPal
Visa MasterCard Discover American Express eCheck

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Why does my billing address need to be verified?


To protect the privacy and safety of our online customers, we ask that PayPal payments be made from an account with a confirmed billing address. This assures that the individual using the PayPal account also receives and pays the credit card bill. Verification is simple and can be done on the PayPal website.

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How much is shipping?


For any order of matching family clothing, we charge a flat shipping and handling fee of $8.00 to any single shipping location within the Continental United States. Most items arrive within 14 days. For your convenience, we provide approximate arrival dates on the opening page of our online catalog. Holiday items may not be stocked year-round. Please allow an additional 7 days for these items. Personalized items and custom screen printing orders may also require additional processing time. We will notify you by email should any items be backordered. All arrival dates are approximate and are not guaranteed. Please allow sufficient delivery time during peak holiday shipping periods. Our current preferred method of shipment is U.S. Priority Mail with Deivery Confirmation. Carrier and method of shipping may change at any time. Multiple item purchases may be shipped separately at our discretion. International shipping charges start at $25.00 (USD) and details will vary depending upon the destination country. Shipping options are available upon request. Customer is responsible for payment of all customs/duty fees upon receipt.

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How can our family picture appear in your gallery?


If you have a picture of your family wearing our matching clothes, you can send it to us in .jpg format. Email the attachment to our Customer Service Department.

You can also send your photographs to:
MATCHEEZ DOT COM LLC
PO BOX 41
AMERICAN FORK UT 84003-0041.

We cannot accept copyrighted photos. Please do not send original photographs as they will not be returned. Submissions and all rights of submitted materials become the property of matcheez.com. Submissions may be edited and may be used without compensation and acknowledgment.

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Can I request a printed catalog of your matching family clothing?


To reduce environmental paper waste, matcheez.com does not offer a printed catalog. We sell our unique family clothing lines through our online store and through independent Family Clothing Consultants. For more information on joining our team or to locate a consultant in your area, please email us.

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I still have questions. How do I contact you?


It is easy to contact us if there is a problem or if you have questions and comments. Simply contact our customer service department by emailing: customerservice@matcheez.com

You can also contact us via the US Postal Service:
MATCHEEZ DOT COM LLC
PO BOX 41
AMERICAN FORK UT 84003-0041.

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