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FAQ

FAQ- Frequently Asked Questions about our matching family clothing...


matching family clothing Who is matcheez.com?
Why would our family want to dress alike?
What size should I order?
What is your return/exchange policy?
What is a Family Clothing Consultant?
Is online ordering secure?
Do you offer custom services?
How do I pay for my order?
Why does my billing address need to be verified?
How much is shipping?
When will my family matching clothing arrive?
How can our family picture appear in your gallery?
I still have questions. How do I contact you?

Who is matcheez.com?

As a unique, online clothing shop, matcheez.com sells matching family clothing, twins' and siblings' styles, matching mother daughter dresses, father and son outfits, couples' shirts, coordinating doll clothes and more.  We specialize in coordinating outfits in sizes from infants' newborn size through adults' size 6XL! Our online store is open 24 hours a day, 365 days a year. Your purchase of matching clothing is only a few clicks away.

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Why would our family want to dress alike?

Get into the family spirit!  It can be fun and practical to dress alike. Matching outfits help keep track of your children at the zoo, on field trips, during vacations or on other outings. Family portraits look better when everyone co-ordinates their clothing. Little girls love to get matching doll outfits for their birthdays. School clubs and teams can show their school spirit by dressing alike. Holidays and family events like Easter Sunday, Christmas morning, engagements, family reunions and weddings provide the perfect opportunity to dress in matching clothing.  Whatever  reason inspires you, let matcheez.com help you show your family unity to the world.

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What size should I order?

At matcheez.com family clothing store, we want you to be happy with your purchase of matching outfits so we have provided sizing information for many of our styles to ensure an accurate and comfortable fit. Unless otherwise specified in the product description, general sizing guidelines are as follows:

FAMILY MATCHING T-SHIRTS
Please remember that 100% cotton T-shirts will shrink slightly after washing. If you prefer a looser fit, you may wish to order a larger size. Tie Dyed shirts are pre-washed and pre-shrunk.

Youth Unisex Sizes
T-SHIRT SIZE XS
Small
Medium
Large
XL
approximate size
2-4
6-8
10-12
14-16
18-20

Adult Unisex Sizes
T-SHIRT SIZE XS
Small
Medium
Large
XL
approximate chest size
30"-32"
34"-36"
38"-40"
42"-44"
46"-48"
T-SHIRT SIZE 2XL
3XL
4XL
5XL
6XL
approximate chest size 50"-52" 54"-55" 57"-58"
60"-61"
63"-64"

MATCHING MOTHER DAUGHTER CLOTHING
Juniors' sizing is a youthful fit that is intended for young women who prefer a snugly fitting garment. Hip and bust measurements are proportionately smaller and shoulder to waist length is shorter than in our Misses' shirts. Misses' sizes fit women of average height and figure proportions. Ladies' shirts are shorter and more fitted than our Adults' shirts. Most women find that they wear one size larger in Ladies' style tees than in Adults' Unisex T-shirts. Bust and chest measurements should be taken under the arms and around the fullest part of the bust or chest. A woman with a 34" bust who wears a size 8 will generally prefer to wear an Adults' Small, a Ladies' Medium, or a Juniors' XL.

matching family outfits matching family clothing matching family T-shirts
Girls' Sizes
T-SHIRT SIZE XXS
XS
Small
Medium
Large
XL
XXL
approximate size
2T
4T
6-8
8-10
10-12
12-14
14-16

Juniors' Sizes
T-SHIRT SIZE XS
Small
Medium
Large
XL
2XL
3XL
equivalent Juniors' size
1
3
5
7
9
11
13

Ladies' Sizes
T-SHIRT SIZE XS
Small
Medium
Large
XL
2XL
3XL
equivalent Misses' size
4-6
6-8
8-10
10-12
14-16
16-18
18-20

MOTHER DAUGHTER MATCHING BRACELETS
Our matching mother daughter bracelets are sized by inches rather than ages since wrist measurements vary from individual to individual. First, decide whether you wish your bracelet to fit loosely or snugly. Then take a piece of string or yarn and wrap it around your wrist to fit comfortably. Cut the string. Measure the length of string with a ruler. This is the size you should purchase. If you find that you need a size larger than we offer, we can have one custom made to your length.

MATCHING DOLLS' CLOTHING
We offer matching dolls' clothing in four popular sizes. Our 16" doll clothes are designed to fit a 16" Cabbage Patch Kids® doll. Our 18" doll clothes fit most American Girl® and Götz® dolls. Our 20" doll clothes fit most Original Cabbage Patch Kids® dolls. Our 24" doll clothes fit the My Twinn® doll.

MATCHING DOGGY STYLES
T-SHIRT SIZE XS
Small
Medium
Large
XL
2XL
3XL
approximate weight
0-4 lbs
5-10 lbs
11-23 lbs
24-45 lbs
46-70 lbs
71-85 lbs
86+ lbs

If you have questions about selecting the best size for a particular garment, please ask our customer service department.

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What is your return policy?

We are happy to offer an in-store credit for all returns of our family matching clothing. Return requests must be completed through your online account. To request a return, simply login to your account and select the order you wish to return. Click the "Request Return" link on the upper right hand side of the invoice. Select the appropriate items and the reason for the return. You will receive a confirmation via email when your return has been authorized.

Personalized items and custom orders may not be returned. Clothing must be returned in new, unworn condition. Clothing which is no longer in sellable condition (including clothing with food stains, cigarette smoke odors, or rips and tears) will not be accepted. Authorized returns must be postmarked within 7 days of delivery. Shipping charges are non-refundable. The customer is responsible for all shipping charges incurred as a result of a return.

Please send returns to:
     MATCHEEZ DOT COM LLC
     ATTN RETURNS DEPT
     PO BOX 41
     AMERICAN FORK UT 84003-0041



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What is a Family Clothing Consultant?

A Family Clothing Consultant is an independent distributor who sells matcheez.com's matching family clothing lines through home parties, also known as "Show & Tell"s. To find out how you can make money in your spare time by selling family matching clothes, email us for information on becoming a Family Clothing Consultant.

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Is online ordering secure?

Our robust security and privacy measures give you peace of mind when ordering matching family clothing online. You can feel secure shopping online with matcheez.com. Credit card payments are processed via our secure server. In addition, we are PayPal verified. Please take a moment to review our Privacy Policies.


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Do you offer custom services?

For the ultimate matching family clothing experience, simply select the styles and sizes of shirts you want and we will screen print one or both sides with your original design. We'll even waive the set-up fee for larger orders. We also offer custom embroidery services on many items.  Custom orders may not be exchanged or returned. Please contact customer service for more information.

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How do I pay for my order?

We accept money orders, cashier's checks and personal checks by mail. Mail-orders may require an additional 7-10 days processing time. For fastest service, order online using Visa, MasterCard, Discover, American Express or PayPal
Visa MasterCard Discover American Express eCheck

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Why does my billing address need to be verified?

To protect the privacy and safety of our online customers, we ask that PayPal payments be made from an account with a confirmed billing address. This assures that the individual using the PayPal account also receives and pays the credit card bill. Verification is simple and can be done on the PayPal website.

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How much is shipping?

SHIPPING CHARGES TO THE CONTINENTAL UNITED STATES
Order Total
up to $49.99
$50.00-$99.99
$100.00-$149.99
$150.00 and over
Shipping Charge
$8.95
$10.95
$12.95
8% of order total

Shipping charges on your order of matching family clothing are based on the order total before discounts, taxes and coupons. We will add a $6.00 shipping surcharge for orders shipped to Hawaii or Alaska. Expedited shipping options are available upon request. International shipping charges start at $25.00 (USD) and details will vary depending upon the destination country. Customer is responsible for payment of all customs/duty fees upon receipt. Please contact our Customer Service Department for more information.

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When will my family matching clothing arrive?

Online orders are generally processed within 48 hours (holidays, excepted) and typically arrive within 3-10 days. Orders placed on Friday after 2 pm (MST/MDST) may not be processed until the following business day. Special order items and personalized items require additional processing time. We are unable to cancel orders once they have been processed and shipped. All arrival dates are approximate and are not guaranteed. We cannot be held responsible for shipping delays caused by shipping carriers, including the U.S. Postal Service. Please allow sufficient delivery time during peak holiday shopping periods. Our current preferred method of shipment is U.S. Priority Mail with Delivery Confirmation. Carrier and method of shipping may change at any time. Multiple item purchases may be shipped separately at our discretion. We will notify you by email should any items be backordered. To facilitate communication please add "customerservice@matcheez.com" to your email white list.

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How can our family picture appear in your gallery?

If you have a picture of your family wearing our matching clothes, you can send it to us in .jpg format. Email the attachment to our Customer Service Department.

You can also send your photographs to:
     MATCHEEZ DOT COM LLC
     PO BOX 41
     AMERICAN FORK UT 84003-0041

We cannot accept copyrighted photos. Please do not send original photographs as they will not be returned. Submissions and all rights of submitted materials become the property of matcheez.com. Submissions may be edited and may be used without compensation and acknowledgment.

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I still have questions. How do I contact you?

It is easy to contact us if there is a problem or if you have questions and comments regarding our family matching clothing. Simply contact our customer service department by emailing: customerservice@matcheez.com

You can also contact us via the US Postal Service:
     MATCHEEZ DOT COM LLC
     PO BOX 41
     AMERICAN FORK UT 84003-0041


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